I just got off the phone with two different people at Universal Fidelity, LP. According to them, I owe Hollywood Video $34.41 for movies I rented 3 years ago. I explained to them that one day when I went to drop off movies, the store had completely shut down with a sign on the door saying they were permanently closed.-they had been open just two days prior. Not knowing what to do, I left them in the drop box. I have no idea how long they sat in that dropbox, given that the store was closed with. It was metal and locked, so I assume only an employee could get into it.
I also explained that some of these charges could not be accurate as they were on different dates, and a late fee wold’ve been paid the next time I rented.
Consumer Action Taken:
1. I asked when the store I rented from had closed, that would at least provide some clue about the dates on the letter; they could not tell me when it closed. The lady said that since I had returned movies that day, I should know–three years ago. Anyone keep that kind of think in their calendar?
2. They did tell me that the store had filed bankruptcy January ’09, a few months before any of my supposed late fees. However, a quick internet search shows two different bankruptcy filings-October 2007 and early 2010, o I don’t know what to believe.
3. I asked them to provide some documentation that I had in fact even rented the movies and when, which she said they were under no obligation to do and would not.
4. She said that the US Bankruptcy Court had determined that this money was owed, so I asked her to provide some documentation on that. She referred me to their website, which I will check.
5. I told her that I could not pay the fee until they had provided me some documentation, to which she said the bill was my documentation.
Note: I found information that the Iowa Attorney General’s office filed suit for similar complaints against another debt collection company (National Credit Solutions) working on behalf of Hollywood Video.
Date This Problem Happened: May 23, 2012
State You Live in: New Jersey
Age Range: 36-50
Total Amount of Fee Paid:
Company Name: Universal Fidelity
PO Box 219785
Houston, TX 77218-9785
Company Telephone Number: 281-647-4156
Website of Company: uflp.com
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