National Secure Processing – Consumer Complaint – April 28, 2016

Consumer Statement:

I was contacted by a company in March 2014 who presented themselves as holders of my consolidated student loan and said that I may qualify for a reduced monthly payment, based on my income. After a conversational exchange about my income, etc., they said that my new student loan payment would be $68/month, which was half of what I had been paying so I agreed.

From April 2014 to November 2015, $68 was automatically deducted from my checking account and I heard nothing more from any student loan company.

This past fall, I received a bill from FedLoans asking for a monthly payment that was much greater than what I had been paying and the Fedloans representative said that they had not received any payment from me since March 2014, which was puzzling, so I stopped the $68 auto-deduction.

When National Secure Processing contacted me for payment I asked them to send me my account information because I wanted to know where my money was going since FedLoans didn’t get it. They said that at the time I signed up with them in March 2014 that my income made me eligible for non-payment (which I doubt, because while my income is very modest I do actually have one) and the $68 was a fee for managing my student loans.

I told the representative that during the initial call I was told that my new student loan payment was $68, not that I’d be charged $68 for a student loan management service that I neither wanted, asked for, or was informed that I was receiving.

They said that a part of that payment went “into trust” for when the time came that I owed on my student loans once again. I told them that I want my money to be refunded to me in full because I was presented with and agreed to nothing but a lower, income-based monthly repayment plan for my student loans. They told me to submit an email to info@nsprocessing.com asking to terminate my account.

See also  Student Loan Service Managers Consumer Agreement Review

I sent them an email asking for the account termination and also a full refund, which I did that very day.

Consumer Action Taken:

I followed up with them a few days later to no avail and again today, at which time I was told I’d get a check for $400-something back within 7-14 days.

They said that I signed a service agreement that they have on file that outlined all the fees; I don’t recall signing such an agreement, so I asked for a copy. They said they’d email me one sometime after the next 24 hours; my concern there is that they have time to fabricate a document and if they do have my signature on something that seemed legit, then they can used it to attach to bogus documents. As of this writing, I await the “service agreement” and my check. Once I take a look at this so-called service agreement that I allegedly signed, I will make an attempt to get the rest of my money refunded because $400-something is not acceptable; I want the entire $1360 that I paid them to date, not a dime of which went to my student loans.

Date This Problem Happened: March 29, 2014

State You Live in: Ohio

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $1,360

Company Name: National Secure Processing

Company Address:

23172 Plaza Pointe Dr #130
Laguna Hills, CA 92653

Company Telephone Number: 855-747-9916

Website of Company: nsprocessing.com

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
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2 thoughts on “National Secure Processing – Consumer Complaint – April 28, 2016”

  1. I had the exact same thing happened to me also. I was told that my payment would be $68 and they automatically deducted from my bank account for a year. Then I received a bill from Fed loan and a much higher payment that I could not afford and they said they had not received a payment for me in a year. I was told by national secure processing that my money would go into an account to be paid to my student loan which never happened. I never received a penny from this company and they are still calling me . This company needs to be sued and be held accountable for their lies and misleading people!

  2. I HAD THE EXACT same thing happen to me in 2015, I just contacted my student loan company on Monday, to find out why my student tloan on my credit report is showing I haven’t made a payment when National Secure Processing has been taking money out of my bank account since April 2015. They stated I needed to file a fraud claim with the federal student loan government agency and contact my financial instutition to do the same.


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