Stories about American Express or AMEX can be found here.
Question: Dear Steve, My friend has had an AMEX platinum since 2008 and a regular AMEX for 30 years. He has never missed a payment!! He allowed my son to be an additional card holder. My son runs high charges, but payments are never missed and are usually way above the minimum payment. The primary …
Question: Dear Steve, I’ve been an Amex customer for ten years and have five accounts. I spend over $1M each year, closer to $2M on average, and out of the blue, all accounts closed. No missed payments or anything like that. I pay the balances in full each month. I was told it “was a …
Question: Dear Steve, Actually, for a client. He was rude to American Express customer support. He kept asking to be switched to an American. He admits he was probably overly rude. He was told his card was canceled because of his behavior over the phone and that the matter had already been reviewed by a …
Question: Dear Steve, There isn’t much background— I had an Amex Platinum and Gold card since the beginning of this year and was on track for spending about $30k annually on the platinum card. Today the UPS guy dropped off a letter saying Amex canceled my card for “abusive language towards their representatives.” I have …
Question: Dear Steve, I had two Amex cards, Blue and EveryDay. Unfortunately, they were both closed due to “dispute abuse.” I applied for the Cash Magnet Blue Card, got approved, then when the system updated, it got canceled; how do I get an Amex card? Hansel Answer: Dear Hansel, You don’t. It seems the previous …
Question: Dear Steve, Longtime cardholder with American Express who has never, ever missed payment American Express canceled my card after I was a cardholder for over a decade. The cited reason was that I directed mean language towards a representative. This seems insane, and I have no recollection of being mean or abusive. Is this …