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Question: Dear Steve, My friend has had an AMEX platinum since 2008 and a regular AMEX for 30 years. He has never missed a payment!! He allowed my son to be an additional card holder. My son runs high charges, but payments are never missed and are usually way above the minimum payment. The primary …
Question: Dear Steve, I’ve been an Amex customer for ten years and have five accounts. I spend over $1M each year, closer to $2M on average, and out of the blue, all accounts closed. No missed payments or anything like that. I pay the balances in full each month. I was told it “was a …
Question: Dear Steve, Actually, for a client. He was rude to American Express customer support. He kept asking to be switched to an American. He admits he was probably overly rude. He was told his card was canceled because of his behavior over the phone and that the matter had already been reviewed by a …
Question: Dear Steve, There isn’t much background— I had an Amex Platinum and Gold card since the beginning of this year and was on track for spending about $30k annually on the platinum card. Today the UPS guy dropped off a letter saying Amex canceled my card for “abusive language towards their representatives.” I have …
Question: Dear Steve, A failed business deal caused me to lose my American Express card, and in return, my 20-year-old personal account that I never missed a payment on or was never late was canceled as well. I want to pay off the defaulted balance in return for my personal card being returned. However, I’m …
Question: Dear Steve, Longtime cardholder with American Express who has never, ever missed payment American Express canceled my card after I was a cardholder for over a decade. The cited reason was that I directed mean language towards a representative. This seems insane, and I have no recollection of being mean or abusive. Is this …
Question: Dear Steve, I am a 40-year old single mother of one. Currently, I have $22K in credit card debt among 3 creditors: American Express $16K (9.99%), Home Depot $3K (12%), and Furniture Express $3K (zero interest and payment until March 2010). I have $35K in student loans (6.2%) with Wachovia, who is also the …
Actual Consumer Complaints About Closed American Express Cards The information below is from actual consumer complaints reported to the Consumer Financial Protection Bureau (CFPB). The list is the last 107 complaints listed by the CFPB as of the date of my post, American Express is One Day Away From Cancelling Your AmEx Card. The data …
People are getting a little pissed off that their American Express cards are getting canceled without notice. It is a shocker to be a proud card-carrying AmEx customer only to get the mail one day and find out your card is now closed. “They can’t do that to me. I’ve been a loyal customer for …