Sandra Is a Single Mother And Worried About Paying For College

Question: Dear Steve, I am a 40-year old single mother of one. Currently, I have $22K in credit card debt among 3 creditors: American Express $16K (9.99%), Home Depot $3K (12%), and Furniture Express $3K (zero interest and payment until March 2010). I have $35K in student loans (6.2%) with Wachovia, who is also the … Read more

Actual American Express Card Cancellation Complaints

Actual Consumer Complaints About Closed American Express Cards The information below is from actual consumer complaints reported to the Consumer Financial Protection Bureau (CFPB). The list is the last 107 complaints listed by the CFPB as of the date of my post, American Express is One Day Away From Cancelling Your AmEx Card. The data … Read more

Can I Use My American Express Points to Settle My American Express Card Balance?

Question: Dear Steve, I have a $19,000 balance with American Express. I also have like 500,000 points. If I settle what will happen to the points? Can they be applied against the settlement amount? Jose Answer: Dear Jose, You ask a great question. You will need to do something with your points before you even … Read more

I’m Really Pissed Off at American Express and Want to Punish Them

Question: Dear Steve, I’ve been an excellent American Express customer for many years. Recently, I was not treated like an excellent customer. A phone call got the problem corrected, but it should never have occurred in the first place. It cost me time and embarrassment. I’d like to post some (negative) reviews about my experience. … Read more

How Can I Obtain Relief From American Express?

Question: Dear Steve, I’m just beginning to hunt for a solution. I’m 68, disabled and on limited Social Security and a very modest state pension. My wife still works (age 63) and makes about $36K. We have excellent credit and are not late YET on a American express card we’ve had in good standing since … Read more

A Debt Collector is Chasing Me in Texas Over an Old American Express Bill

Question: Dear Steve, Got an American Express card back in 2007 (I think). Got divorced, hadn’t worked in 20 years. Tried to open a restaurant lost all my money, couldn’t find a job, found one in 2013 part time. Finally found full time but I’m still not making enough money to pay off this debt. … Read more