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Cease and Desist Order Against Vehicle Service Contract Marketers. SafeData Management Services, Consumer Direct Warranty Services, Warranty Administration Services, Warranty Administrative Solutions.

California Insurance Commissioner Steve Poizner today filed a cease and desist order against two California men and several corporations for allegedly operating unlicensed insurance companies and using deceptive and illegal telemarketing. Robert Lewis Chapman, James C. Sletner and several corporations they own and manage, including SafeData Management Services, Inc., d.b.a. Consumer Direct Warranty Services, Warranty Administration Services, Inc., and Warranty Administration Solutions, Inc., face substantial fines.

“If you want to sell insurance in California, you must obtain a license, have adequate financial reserves and you must not deceive consumers,” said Commissioner Poizner. “In order to protect California consumers, there are specific requirements for insurance companies seeking to do business in California. If companies do not abide by these requirements, they will not be permitted to sell insurance in our state.”

The Department of Insurance alleges that Consumer Direct sold insurance policies and vehicle service contracts without a license and in blatant disregard of numerous, longstanding legal requirements designed to protect California consumers. The unlawful insurance policies, which promise to repair breakdowns to engines, transmissions and other parts, typically sell for $1,500 – $2,500. Chapman, Sletner and Consumer Direct each face a fine of $5,000 for every day they conducted business in California, or five times the revenue received from California consumers, whichever is greater.

Chapman, Sletner and Consumer Direct contend their insurance policies are product warranties because they require consumers to put additives in their cars. The additives supposedly protect the car from mechanical breakdowns. The Department of Insurance maintains that the additives have virtually no effect in preventing breakdowns and are a sham to avoid insurance regulation. CDI alleges that Consumer Direct is not licensed to act as an insurance company, lacks the financial capital to do so, and therefore poses a hazard to consumers.

In addition to the licensing violation, Consumer Direct has generated numerous complaints around the country and in California alleging high-pressure and deceptive telemarketing calls, illegal calls to cell phones and people on the Do Not Call list. In addition to these alleged violations, the Department also accuses Consumer Direct of failing to honor claims and failing to properly handle cancellation refund requests.

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California residents who have had problems with Consumer Direct Warranty Services, Warranty Administration Services, Inc., or Warranty Administration Solutions, Inc. are encouraged to contact the Department of Insurance.

Consumer Direct Warranty Services is headquartered in Redding, California. – Source


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Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.


  • My search on consumers direct warranty services has led me to you. I was so happy to find this article I am one of many who took out the extended warranty with this corporation. In the article I read posted by you it says to contact California department of insurance which I did, and to my surprise the woman new the corp. I was reffuring to ,but said she couldn’t help me. I think I will try and contact the California commissioner of the department of insurance and see if I can get anywhere . Thank you for the article. By the way I was taken for $2400

  • warranty administration division is fraudulently trying to process phony electronic checks in peoples names that never bought a warranty plan or nnever heard of the company,they steal innocent peoples bank info.

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