I am a firefighter/EMT I have 2 grown children my 32 year old son is disabled and lives with me and my husband. I decided to go back to school online and ended up with about 4 student loans. I had some financial problems due to my hours at work being cut so i got deferments on all my student loans and I thought everything was fine until I got a phone call at work from a collection agency about a student loan that I didnt even know I had with Sallie Mae.
The collection agency is demanding I pay 1900 dollars or 1000 and make payments I dont have 1900 or 1000 and they arent willing to make reasonable arrangements.
I dont understand why Sallie Mae could not contact me since the collection agency didnt seem to have any problem finding me instead of just turning me over to a collection agencys and all the other student loan holders sent me a bill. I dont think its fair for them to expect me to pay this large sum of money all at one time. I dont mind paying what I owe but I need reasonable arangements since I dont feel that this is my fault.
My question is what can I do to get this matter resolved where I can make reasonable payments. Also where can I file a grievance against Sallie Mae.
Sallie Mae issues both federal and private student loans so I don’t know which you are having an issue with. Hopefully your Sallie Mae loans are federal loans.
If they are then contact the Federal Student Aid Office of the Ombudsman, here for assistance in intervening in your student loan hell.
Please post your responses and follow-up messages to me on this in the comments section below.