Date This Problem Happened: February 28, 2012

State You Live in: Florida

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity LP

Company Address:

P.O.Box 941911
Houston, TX 77094-8911

Company Telephone Number:

Website of Company: payuflp.com

Consumer Statement:

I received a debt collection letter from Universal Fidelity LP as the assigned legal successor of Hollywood Video. I am being accussed of late fees for movies rented 3 years ago and while living in another State. If Hollywood Video went bankrupt, how can accounts receivables be collected? aren’t all accounts discharged at bankruptcy?

Consumer Action Taken:

I called the number provided 281-647-4156 and spoke with a representative who tried to explain that even though Hollywood video has filed bankruptcy, Universl Fidelity was assigned by the court as the collector. I was offered a settlement fee. When I asked for printed receipts, they explained all the documentation was property of the courts?

Consumer Supplied Documentation

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose