Is the AAFES Military Star Credit Card Screwing Over Veterans?

Ashley Woods wrote to me and expressed grave concern about a situation she ran into with an AAFES Military Star credit card she owed.

It’s one thing to have a balance due but it’s quite another when the collection company appears to just make up what you owe.

Ashley she was contacted by Transworld Systems and appears to have gotten the run around on the debt. When she pressed them for direct answers about exactly what she owed, well, she got a different story.

Here is what Ashley said.

“In June of 2012, I reached out to AAFES to attempt to pay off a military star card, not knowing it already went to collections. They informed me there is nothing they can do, and that I must contact Transworld Systems, Inc.

When I contacted them I had to pay over $2000.00 just to get the payments within my budget. In December of 2014, I received a wage garnishment letter from Transworld. When I called, again they told me I must pay $2000.00 in order to stop the wage garnishment.

I sent a letter requesting the validation of the debt, I know I did not charge over $3000 on the card, the limit was not that high!

In Texas, 3rd party debt collectors are required to file a bond with the Secretary of State, this is a free charge. I could not find them in the system, so I also requested that info.

Here’s what happened:

They filed the bond the day after they received my certified letter.

I received a letter back with the following break-down:
Principal: $1, 317.77
Interest: $672.08
Collection Charge: $528.95
Total Balance: $2,518.80

The original letter I received in December states that I owed: $3,329.32

What does this mean:

  1. There is no explanation of why the debt went from $3, 329.32 to $2, 518.80. ($809.52 difference)
  2. 15 USC 1692f 808(1), 31 USC 3711g (6), and Texas Finance Code Ch 392 Sec. 303 all state that they cannot legally charge the $528.95 collection charge.
  3. Now with the balance of $1, 3717.77+672.08(interest)=$1, 989.85, less than what they wanted lump sum to start a payment arrangement.

So… they attempted to collect a total of $1,338.47 illegally from us. If they attempted to do this to us, how many other veterans were taken advantage of? If they did this to 10,000 veterans, that is $13,384,700 they illegally profited off of.

I am reaching out to other vets that have been contacted by this company. This is wrong!!”

Ashley said she would love to hear from others who might have also faced a similar solution. She said you can reach her at [email protected]

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25 thoughts on “Is the AAFES Military Star Credit Card Screwing Over Veterans?”

  1. Seems everyone here is either claiming bankruptcy or should have. But the thing that sucks, is, this company wont allow settlements. Its a quasifederal corporation harming people to protect its balance sheet. So, best to pay them off as fast as possible. Or claim BK.

    • I called AAFES headquarters and was told that they do settlements between July 1 and end of December of each year. If I had known this I would have tried to settled long ago. Although I do not work, I will see what they are willing to settle. I will be calling in July to see if the settlement option is true.

  2. I am currently in this situation. Called Aafes and they would not talk to me, said my account is with Transworld. Called transworld and the amount of $3400 that was charged off in 2018 is now $5758…..He couldn’t tell me anything except it was interest….Told me I could get a bank loan with lower interest to pay it off. I haven’t worked since 2016! How am I going to get a bank loan. Told me that we would do research and see what he could do. Someone have any luck? This is my debt,not my husbands, so can they garnish his pay?


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