Question: Dear Steve, I was supposed to be having my bill go down, not up. But instead, my credit kept getting worse. What am I missing here? They were taking $352&change from my account for damn near an entire year. So do you want to explain why my bills kept going up when they were …
The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In today’s Request for Information, the …
Your company’s reputation isn’t built when things are going great. It’s built when something goes wrong, and everyone is watching how you handle it. Yet, I keep watching businesses take a small complaint—something that could have been solved with a simple, “Hey, let’s make this right”—and turn it into a full-blown PR disaster because they …
Ralph “Dear Steve, I am curious of your experience with Debt rx Usa. I have had an absolutely miserable time with them. In fact I don’t get the Jerry MaGuire approach at all, it’s more like a cork in the ocean feeling. I question the legitimacy of this group. In a nutshell, Since I have …