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Does Your Banks Customer Service Suck? Your Opinion Needed.

Does Bank Customer Service Suck? What Do You Think Your Bank Should Do Better?

The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In today’s Request for Information, the … Read more

How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

Over the years of writing about the debt relief space, I’ve grown exceedingly frustrated by companies that can’t seem to deal with consumer complaints or unhappy clients positively and constructively. Instead, they seem to relish shooting themselves in the foot, time and time again. A client complaint is a perfect opportunity to win over new … Read more

With Debt Rx USA I Have Had a Miserable Time and I Question Their Legitimacy. – Ralph

Ralph “Dear Steve, I am curious of your experience with Debt rx Usa. I have had an absolutely miserable time with them. In fact I don’t get the Jerry MaGuire approach at all, it’s more like a cork in the ocean feeling. I question the legitimacy of this group. In a nutshell, Since I have … Read more