I signed up with Next Generation in April of this year, and have unfortunatly have pretty much figured out we have been scammed. I did try a couple of times to talk with someone there about concerns, & phone calls I was getting from creditors. I was always told the would submit a claim, & someone would call. Of course they never did. We now have two accounts have gone to an attorney.
I did call & cancell any further business with them, but am concernd we will not see our money back. They have $2,400. of our money. The last time I spoke with them, on 11/18/11 they said they would put in a refund request. It would take up to 30 days for the refund . They only contact number I have for them is 1-877-807-0312, that is their ” call center”.
In your section about reporting a scam, you ask to send you any papers or info we can. I went into my husbands email ( thats who they sent info to ) to try to send the “contract” to you, but can’t the info to “send”. I’m not a computer whiz, so I’m not sure what I can do to get you all the info you need to see if you can help. The only thing I may be able to do is scan them into my computer & then send them to you.
Please let me know what to do.
I think if you follow my refund guide you can make some progress. Just make sure you follow all the steps and document everything you do.
Please post your responses and follow-up messages to me on this in the comments section below.