“Dear Steve,
I have used student loan processing.us to help consolidate my student loans. Unfortunately, I didn’t do good enough research before, now I am stuck. Their payments and interest rates are higher than quoted and they did not tell me this before sending my loan info on to my new lender.
Now they refuse to allow me to cancel their services and the $39 a month fees. All I want to do is stop paying them, let me take care of my own loan, and I’m not even asking for refunds of what I have paid.
I read your article about “Student Loan Processing.US” online. I wish I would have sooner. Have you any information about how I can now stop using their service and stop paying the $39 monthly fee? Have you heard of anyone who has been able to do this? I want to service my own loan and not have them help me anymore. Any and all info on what I should do from here would be appreciated.
Terry”
Dear Terry,
I’m sorry to hear you had a less than optimal experience with that company.
Companies that don’t service their clients fairly and in some way that is mutually agreeable, wind up being the focus on unhappy consumers and complaints.
The “no refund” strategy just doesn’t make any sense unless the strategy is to capture as much money as possible rather than have happy raving fans.
This guide I wrote on how to get a refund would apply to your situation as well.
When pursuing a refund I always suggest you communicate with the company in writing and give them a chance to fix the error and make you a happy client.
If they don’t, you will find a list of places you can then escalate your complaint to if it remains unresolved and you are not satisfied.
Sadly I’m not shocked that there will be some unhappy clients of student loans assistance companies. When people learn they could do it on their own for free, it will really make a lot of people upset.
Please post your responses and follow-up messages to me on this in the comments section below.
You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.
Do you have a question you'd like to ask me for free? Go ahead and click here.
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Steve-
Thank you, thank you, thank you! It worked! I followed your advice on contacting Student Loan Processing with a certified letter and was very concise in following your guidelines on what to include. A week after I sent it to the president of the company, I received an email from him directly stating that his company, per my request, would stop all future charges. I did not seek a refund, simply that they don’t charge me the $39/month fee for doing something that I could be doing on my own. I want to thank you so much, without you and this website, there is no way that I would have been able to get to the resolution that I desired. You just saved me almost $4800 over the next 10 years!
Thanks again!
Terry
Terry,
I’m glad I was able to help. We’ve got to give SLP a pat on the back for actually following through with this.
Everybody should be happy at this point.