Consumer Financial Protection Bureau complaints submitted by consumers which include narrative descriptions of services and/or problems. A CFPB complaint is just one factor to consider when considering using a company. They can create a pattern of ongoing issues or simply be representative of just a few unhappy unreasonable consumers. People submit CFPB complaints online. These complaints are shared with other agencies and make public in a redacted version to help alert the public about issues a company may be facing.
Date Received: 2018-12-19T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I need to know how many qualifying payments I have for Public Service Loan Forgiveness. XXXX XXXX XXXX said it would take 3 months to calculate. Then they said 6 …
Date Received: 2018-12-19T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Navient has twice changed my automatic payment without any notice. On XX/XX/XXXX instead of deducting the XXXX which was the previous deduction amount, they deducted XXXX. I had been enrolled …
Date Received: 2018-12-19T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I applied for a new student loan repayment plan in XX/XX/2018 after losing eligibility for the Public Service Loan Forgiveness program ( I no longer work for a qualifying employer …
Date Received: 2018-12-19T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: On XX/XX/2018 XXXX XXXX sent a check in the amount of {$55000.00} to pay off our son ‘s student loans. The check was made payable to XXXX XXXX in the …
Date Received: 2018-12-19T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I have been in on an income driven plan for 10 or more years through AES. I’m being told only my last 10 payments count toward forgiveness. I was told …
Date Received: 2018-12-03T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I am part of the loan forgiveness program, after I make 120 payments on time I should have my loan forgiven. I have made 70 qualifying payments, the computer says …
Date Received: 2018-12-03T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: I have been trying for months to move from an Income-based Forbearance Repayment Plan to an Extended Repayment Plan with XXXX XXXX. Here are a list of things that went …
Date Received: 2018-11-03T00:00:00.000 Product: Federal student loan servicing Issue: Dealing with your lender or servicer Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: My credit report shows a ffel consolidated loan..done online XX/XX/XXXX..student database shows it. But I did not initiate this..my original loan done back in XX/XX/XXXX..and made 4.5 years of payments..does …
Date Received: 2018-12-14 Product: I do not know Issue: Attempts to collect debt not owed Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I …
Date Received: 2018-12-14T00:00:00.000 Product: I do not know Issue: Attempts to collect debt not owed Consumer Consent Provided to Share Complaint: Consent provided Consumer Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I …