I received this debt collection notice. I don’t owe them anything. This is a fictitious debt. I posted on your website and you asked a previous poster for a copy of the letter. I found this [stipulation order].
It has an address for Hollywood video in Tigard, Oregon. The attorney general from my state of WA is on it.
I believe it says they can no longer collect from people. I believe this is may be a phishing scheme for credit card numbers (you can pay that way with their payment coupon) or it may be a phishing scam for cell phone numbers because they ask for that also.
Please contact me with what you find out.
Thanks for helping us
Thank you for providing a link to the stipulation agreement. As I read it the agreement does say that the owner of the debt may pursue the continued collection of valid Customer Accounts.
But it also says that “Any collection agency utilized by the Trust to collect Customer Accounts shall also expressly agree that its employees and/or agents will not state, suggest, imply or otherwise represent to any customer that their failure or refusal to pay the Customer Account could result in adverse credit reporting by the Trust or by the collection agency.”
Additionally, “The Trustee agrees that, in connection with any further efforts to collect the Customer Accounts, there shall be no collection fees or interest charges imposed on or added to the principal amounts owed by consumers on any of the Customer Accounts.”
And there is the statement that does seem to stop collections until the debt is verified.
Disputed Late Fees or Product Charges. With respect to any individual consumer who has complained or does complain to the offices or agencies of any state, the Better Business Bureau, the Trustee or the Trustee’s agents, specifically contending that no late fees or Product Charges were due, and so long as such complaint has first been provided to the Trustee, the Trust agrees that it will undertake no further collection efforts with respect to that Customer Account without first completing a review of the Debtor’s business records and concluding, based on such investigation, that there is a reasonable basis to conclude that such late fees and/or Product Charges are in fact due and owing in accordance with the contractual terms applicable to the customer. Upon the request of the Attorney General or other appropriate office or agency with jurisdiction over any such customer’s complaint, the Trust will share the results of its aforementioned investigation with such office or agency, subject to such confidentiality restrictions as may be required by law, prior to authorizing CCS, NCS and/or any other third party collection firm retained by the Trust to resume collecting the Customer Account.
The agreement says that the trustee can be reached at:
Hollywood Video/Movie Gallery Customer Service
c/o Mr. Ryan Storfa
7405 Southwest Tech Center Drive, Suite 130
Tigard, Oregon 97223
Email: [email protected]
If You Are Contacted by a Collection Agency
If you are contacted by a collection agency that is trying to collect on old Hollywood Video debt, please contact the trustee above by email or preferably some sort of mail that provides you with a proof of receipt.
You may elect to use the following procedure to do that.
Debt Collector Cease and Desist Communication Form Letter
You can send the following letter cease and desist communications letter to the debt collector or debt buyer contacting you to stop communications from them. Be aware, this letter is only effective on third-party debt collectors and subsequent buyers of your debt from the original creditor and not the original creditor that extended the credit to you.
BEWARE: This is not a magic wand. If you send this letter and shut off communications it can lead to you being sued sooner since the collector still has that option following receipt of this letter.
Upon receipt of this letter the debt buyer or collector has the following options:
- to advise the consumer that the debt collector’s further efforts are being terminated;
- to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or
- where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
A Sample Letter
City, State Zip
Debt Collector’s Name
City, State Zip
Re: Account Number
According to my rights under the Fair Debt Collection Practices Act I am formally requesting that you cease all communications with me or anyone else involved.
“If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt.”
You may consider this letter as my formal notification.
If you do not comply I will file a public complaint with the public consumer complaint database at http://getoutofdebt.org/scam-reporter/ and with state and federal agencies including the Federal Trade Commission, Consumer Financial Protection Bureau, and my Attorney General.
If you are unable to comply with this request I will find a local consumer FDCPA attorney to represent me from http://naca.net, the National Association of Consumer Advocates.
Send the letter by certified mail, return receipt requested.
The postcard you get back, like the one below, will show the name of the company you sent it to, a signature of who signed for it and when they got it.
Staple the return postcard to a copy of the letter you sent and put it in a safe place with your other important papers. You may need this later.
If you receive any further telephone calls or messages, keep a log of who called about the debt in question, when they called, and what they said. Keep all written communications they may send about this debt as well.
Here is a sample of a collection letter sent to a consumer for Hollywood Video debts by Universal Fidelity.